At GRFENREALM HORTICULTURE LLC, customer satisfaction is important to us. This Refund Policy explains our return, exchange, and refund procedures for purchases made through our website. Please review the following terms carefully before requesting a return or refund.

1. Return Eligibility

We accept return requests within 30 days from the date you receive your order.

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in its original condition.
  • The product must include all original packaging, accessories, and included materials.
  • The return request must be submitted within 30 days of delivery.
  • Proof of purchase or order information must be provided.

Items that have been used, damaged due to improper handling, altered, or returned without the original packaging may not be eligible for a refund.

2. Return Process

To request a return, please follow these steps:

  1. Contact our customer service team at service@grfenrealmhorticulture.com with your order information and reason for the return.
  2. Our team will review your request and provide return instructions if your return is approved.
  3. Ship the approved return package to the return address provided by our customer service team.
  4. Once we receive and inspect the returned item, we will process your refund or exchange according to this policy.

Please do not send returns before receiving return authorization from our team.

3. Return Address

Approved returns should be sent to:

GRFENREALM HORTICULTURE LLC
Return Address:
2520 REO RD
Lansing, MI 48911
United States

Customers should ensure that return packages include sufficient tracking information. We are not responsible for return packages lost during transit without valid tracking.

4. Exchange Policy

We accept exchange requests under the following conditions:

  • The exchange request is submitted within 30 days of receiving the order.
  • The product is unused, undamaged, and in its original packaging.
  • The requested replacement item is available.

To request an exchange, please contact our customer service team with your order details and the reason for the exchange. After approval, we will provide further instructions.

Exchange requests will be processed after the returned item has been received and inspected.

5. Refund Processing

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method used for the purchase.
  • Refund processing will typically be completed within 3 business days after approval.
  • Your payment provider may require additional time to reflect the refund in your account.

Original shipping fees, if applicable, may not be refundable unless the return is due to an error caused by GRFENREALM HORTICULTURE LLC or a defective product.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 30 days of delivery and provide relevant order details and supporting information.

After reviewing the issue, we will provide appropriate assistance, which may include a replacement, exchange, or refund.

For approved returns caused by product defects or errors on our part, GRFENREALM HORTICULTURE LLC will cover the reasonable return shipping costs.

7. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products that have been used or modified.
  • Items returned without original packaging or included accessories.
  • Products damaged due to customer misuse or improper care.